Incidents reported on status page for Racknation S.A. https://status.racknation.cr/ https://d1lppblt9t2x15.cloudfront.net/logos/ba69cc74ad8d126f5ddb8f8476e9bb00.png https://status.racknation.cr/ en https://status.racknation.cr/ Mon, 22 Jun 2026 16:31:27 +0000 https://status.racknation.cr/#396689b2c3a5de3a7c878774fc743ee2956a76017528ea03d813a68dc1d204a4 Client & Billing System recovered https://status.racknation.cr/ Mon, 22 Jun 2026 16:29:55 +0000 https://status.racknation.cr/#396689b2c3a5de3a7c878774fc743ee2956a76017528ea03d813a68dc1d204a4 Client & Billing System went down https://status.racknation.cr/ Fri, 19 Jun 2026 15:16:30 +0000 https://status.racknation.cr/#cefcab2b7ef8ae3d9d0f2fe6817df5d0e3a4cb85fc8ca6e57adb6cb7d838c2c9 Client & Billing System recovered https://status.racknation.cr/ Fri, 19 Jun 2026 15:11:29 +0000 https://status.racknation.cr/#cefcab2b7ef8ae3d9d0f2fe6817df5d0e3a4cb85fc8ca6e57adb6cb7d838c2c9 Client & Billing System went down https://status.racknation.cr/ Wed, 17 Jun 2026 04:26:25 +0000 https://status.racknation.cr/#2993888bc601b9cd48c4b5a4cc8019048c59e4cd03cf0a0e75536710c8657a82 SMTP LARUTA25 - Mail Filter Server 2 recovered https://status.racknation.cr/ Wed, 17 Jun 2026 04:26:18 +0000 https://status.racknation.cr/#1d5664848b1f9066cd08e3ba0c54b7ef478fdb46ef73e349d89638668467b141 Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Wed, 17 Jun 2026 04:26:17 +0000 https://status.racknation.cr/#18a453a55fc2dacbf9a39e7827610dd9a11df9f1357cfd32cdc039684f946b01 SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Wed, 17 Jun 2026 04:26:02 +0000 https://status.racknation.cr/#dca03315da4188f49ccc4707fca744ae490703913ac390d7be6d832113151b6b Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Wed, 17 Jun 2026 04:24:54 +0000 https://status.racknation.cr/#dca03315da4188f49ccc4707fca744ae490703913ac390d7be6d832113151b6b Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Wed, 17 Jun 2026 04:24:38 +0000 https://status.racknation.cr/#2993888bc601b9cd48c4b5a4cc8019048c59e4cd03cf0a0e75536710c8657a82 SMTP LARUTA25 - Mail Filter Server 2 went down https://status.racknation.cr/ Wed, 17 Jun 2026 04:24:29 +0000 https://status.racknation.cr/#18a453a55fc2dacbf9a39e7827610dd9a11df9f1357cfd32cdc039684f946b01 SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Wed, 17 Jun 2026 04:24:24 +0000 https://status.racknation.cr/#1d5664848b1f9066cd08e3ba0c54b7ef478fdb46ef73e349d89638668467b141 Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Wed, 10 Jun 2026 20:00:34 +0000 https://status.racknation.cr/#a8e3232cb8e07d27d33cba9137c27c2e6bbea8f2023a8738e53d40a77d8fdbc0 Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Wed, 10 Jun 2026 20:00:28 +0000 https://status.racknation.cr/#f4c6919d97a07a266f4f13f18c50a7016774554c7c6e153322fe4a9e452523b3 SMTP LARUTA25 - Mail Filter Server 2 recovered https://status.racknation.cr/ Wed, 10 Jun 2026 20:00:21 +0000 https://status.racknation.cr/#a3f56c5b5bf4daa64b13a1e2b0d32e1c1f5559eb60d73f69026b8be92336e98d SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Wed, 10 Jun 2026 20:00:02 +0000 https://status.racknation.cr/#8d1de953bad3a6b9f66ddca21d91a89cfa146fe2516e316a420fca526084530e Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Wed, 10 Jun 2026 19:58:51 +0000 https://status.racknation.cr/#8d1de953bad3a6b9f66ddca21d91a89cfa146fe2516e316a420fca526084530e Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Wed, 10 Jun 2026 19:58:47 +0000 https://status.racknation.cr/#f4c6919d97a07a266f4f13f18c50a7016774554c7c6e153322fe4a9e452523b3 SMTP LARUTA25 - Mail Filter Server 2 went down https://status.racknation.cr/ Wed, 10 Jun 2026 19:58:42 +0000 https://status.racknation.cr/#a8e3232cb8e07d27d33cba9137c27c2e6bbea8f2023a8738e53d40a77d8fdbc0 Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Wed, 10 Jun 2026 19:58:28 +0000 https://status.racknation.cr/#a3f56c5b5bf4daa64b13a1e2b0d32e1c1f5559eb60d73f69026b8be92336e98d SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Tue, 09 Jun 2026 06:58:32 +0000 https://status.racknation.cr/#abee5479ab07f3c44c9dcb4433d6f29ade7bdcac2703b0f39540d31cfd9aa217 SMTP LARUTA25 - Mail Filter Server 2 recovered https://status.racknation.cr/ Tue, 09 Jun 2026 06:58:22 +0000 https://status.racknation.cr/#b1cdffbf455979533563fcca376419b529dd6753682dfc743f643243bedd9f8b SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Tue, 09 Jun 2026 06:56:49 +0000 https://status.racknation.cr/#03d298fc841dbd7ee64bf6c33fc0d02b9418e84726715299200048e54ca081e1 Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Tue, 09 Jun 2026 06:56:40 +0000 https://status.racknation.cr/#abee5479ab07f3c44c9dcb4433d6f29ade7bdcac2703b0f39540d31cfd9aa217 SMTP LARUTA25 - Mail Filter Server 2 went down https://status.racknation.cr/ Tue, 09 Jun 2026 06:56:29 +0000 https://status.racknation.cr/#b1cdffbf455979533563fcca376419b529dd6753682dfc743f643243bedd9f8b SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Tue, 09 Jun 2026 06:54:54 +0000 https://status.racknation.cr/#03d298fc841dbd7ee64bf6c33fc0d02b9418e84726715299200048e54ca081e1 Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Sun, 07 Jun 2026 10:52:26 +0000 https://status.racknation.cr/#5461ca9dddbd53d2aeb39e2bb469d02c04c58a96f6d137b741aaeac5bf492ae3 SMTP LARUTA25 - Mail Filter Server 2 recovered https://status.racknation.cr/ Sun, 07 Jun 2026 10:52:16 +0000 https://status.racknation.cr/#031d9ce61b67767518d9246a85b6368bdaca5096feed0e1056491467d62b94de SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Sun, 07 Jun 2026 10:51:47 +0000 https://status.racknation.cr/#7f0dae2b2ef4da892a2f76969fff3d25bb339c91b799adb8008dc020f8eb8d5e Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Sun, 07 Jun 2026 10:51:29 +0000 https://status.racknation.cr/#6ad2eac0d22f53f666428ce74567625f8c1d09056f0ecb5f09f1e5f01e31994c Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Sun, 07 Jun 2026 10:50:37 +0000 https://status.racknation.cr/#031d9ce61b67767518d9246a85b6368bdaca5096feed0e1056491467d62b94de SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Sun, 07 Jun 2026 10:50:37 +0000 https://status.racknation.cr/#5461ca9dddbd53d2aeb39e2bb469d02c04c58a96f6d137b741aaeac5bf492ae3 SMTP LARUTA25 - Mail Filter Server 2 went down https://status.racknation.cr/ Sun, 07 Jun 2026 10:50:25 +0000 https://status.racknation.cr/#6ad2eac0d22f53f666428ce74567625f8c1d09056f0ecb5f09f1e5f01e31994c Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Sun, 07 Jun 2026 10:49:54 +0000 https://status.racknation.cr/#7f0dae2b2ef4da892a2f76969fff3d25bb339c91b799adb8008dc020f8eb8d5e Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Sun, 07 Jun 2026 05:03:03 +0000 https://status.racknation.cr/#3b2c9d833783e6492699f62d36b46853643e962f7f19629b7b24277ee7dff546 Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Sun, 07 Jun 2026 05:02:53 +0000 https://status.racknation.cr/#51a5a06afd0b4f5464361b3dc0727aeebdf3b58952b2c3becd96488b26d5b4c9 Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Sun, 07 Jun 2026 05:01:38 +0000 https://status.racknation.cr/#51a5a06afd0b4f5464361b3dc0727aeebdf3b58952b2c3becd96488b26d5b4c9 Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Sun, 07 Jun 2026 05:01:08 +0000 https://status.racknation.cr/#3b2c9d833783e6492699f62d36b46853643e962f7f19629b7b24277ee7dff546 Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Thu, 04 Jun 2026 16:03:40 +0000 https://status.racknation.cr/#97d7d31c8b06da903ac671848630e98c351d7becd3aabe24294cfe7086cca5ac Client & Billing System recovered https://status.racknation.cr/ Thu, 04 Jun 2026 15:59:42 +0000 https://status.racknation.cr/#97d7d31c8b06da903ac671848630e98c351d7becd3aabe24294cfe7086cca5ac Client & Billing System went down https://status.racknation.cr/ Mon, 01 Jun 2026 02:28:25 +0000 https://status.racknation.cr/#09ea537b492d688b1ef5945d9cbec835fc43a0f935425660f6c3716f2bf0d928 SMTP LARUTA25 - Mail Filter Server 2 recovered https://status.racknation.cr/ Mon, 01 Jun 2026 02:28:18 +0000 https://status.racknation.cr/#c75ac305290120135f121e0618041365e2d61ce27a2eeeb15c671163758fa805 Edge Routing CR1 DataCenter (San Pedro) recovered https://status.racknation.cr/ Mon, 01 Jun 2026 02:28:18 +0000 https://status.racknation.cr/#7d78ac3bafa61a0d6f83ceb17be667b0c00a5ae863e71c9ecc364205937a861d SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Mon, 01 Jun 2026 02:27:56 +0000 https://status.racknation.cr/#e3099a37118a4ea775f3d0c96688a88721951f8da17e27f960c85c897b7bc69d Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Mon, 01 Jun 2026 02:26:39 +0000 https://status.racknation.cr/#e3099a37118a4ea775f3d0c96688a88721951f8da17e27f960c85c897b7bc69d Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Mon, 01 Jun 2026 02:26:37 +0000 https://status.racknation.cr/#09ea537b492d688b1ef5945d9cbec835fc43a0f935425660f6c3716f2bf0d928 SMTP LARUTA25 - Mail Filter Server 2 went down https://status.racknation.cr/ Mon, 01 Jun 2026 02:26:29 +0000 https://status.racknation.cr/#7d78ac3bafa61a0d6f83ceb17be667b0c00a5ae863e71c9ecc364205937a861d SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Mon, 01 Jun 2026 02:26:27 +0000 https://status.racknation.cr/#c75ac305290120135f121e0618041365e2d61ce27a2eeeb15c671163758fa805 Edge Routing CR1 DataCenter (San Pedro) went down https://status.racknation.cr/ Fri, 29 May 2026 03:26:15 +0000 https://status.racknation.cr/#e3c0b028e217d7dd94771128da331b79639d273c99d55eff2f136c2d2e3704c1 SMTP LARUTA25 - Mail Filter Server 1 recovered https://status.racknation.cr/ Fri, 29 May 2026 03:24:29 +0000 https://status.racknation.cr/#e3c0b028e217d7dd94771128da331b79639d273c99d55eff2f136c2d2e3704c1 SMTP LARUTA25 - Mail Filter Server 1 went down https://status.racknation.cr/ Mon, 04 May 2026 22:23:27 +0000 https://status.racknation.cr/#0480880a4b2a9351efe8caad2fb2a32ba40ade9cf446556e7a960590e9969751 Client & Billing System recovered https://status.racknation.cr/ Mon, 04 May 2026 22:21:55 +0000 https://status.racknation.cr/#0480880a4b2a9351efe8caad2fb2a32ba40ade9cf446556e7a960590e9969751 Client & Billing System went down https://status.racknation.cr/ Mon, 27 Apr 2026 20:14:34 +0000 https://status.racknation.cr/#378e825b4c0225d1006d8bce6b8a6ba81e8a9ae5f8665967e6fa04f640a9f213 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Mon, 27 Apr 2026 20:12:36 +0000 https://status.racknation.cr/#378e825b4c0225d1006d8bce6b8a6ba81e8a9ae5f8665967e6fa04f640a9f213 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 02 Apr 2026 19:16:29 +0000 https://status.racknation.cr/#8be1a57da082d37ef77dc680cd6b05761de2ae8cd59435bf469f1f2f7dc5f1c2 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 02 Apr 2026 18:56:37 +0000 https://status.racknation.cr/#8be1a57da082d37ef77dc680cd6b05761de2ae8cd59435bf469f1f2f7dc5f1c2 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Wed, 01 Apr 2026 16:49:38 +0000 https://status.racknation.cr/#3bec1c6f68a961fefffccde1ab5fd6a38b63f770833bd098a9a9b7300d27281e Client & Billing System recovered https://status.racknation.cr/ Wed, 01 Apr 2026 16:45:30 +0000 https://status.racknation.cr/#3bec1c6f68a961fefffccde1ab5fd6a38b63f770833bd098a9a9b7300d27281e Client & Billing System went down https://status.racknation.cr/ Tue, 31 Mar 2026 21:12:33 +0000 https://status.racknation.cr/#8b04a1b6dc6f9624a9fb02c1c8fa3750b11ced40842be502bf87c0697d62ad38 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Tue, 31 Mar 2026 20:46:41 +0000 https://status.racknation.cr/#8b04a1b6dc6f9624a9fb02c1c8fa3750b11ced40842be502bf87c0697d62ad38 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:46:00 -0000 https://status.racknation.cr/incident/701637#d89c080d9dbf1322da2f4202fd9de98006593ec32f51e281b90b6a592395e916 📢 English Version Subject: Incident Resolution – Layer 2 Anomaly at CR1 Data Center (San Pedro) Dear Clients, We have identified the root cause of the Layer 2 network anomaly that affected the stability of our infrastructure in the CR1 Data Center in San Pedro. The issue was traced to a distribution switch that introduced instability within the switching fabric. The affected equipment has been isolated and the issue has now been fully resolved. Our Infrastructure Team continues to actively monitor the environment to ensure sustained network stability. We sincerely apologize for any service disruptions or inconveniences this may have caused. Thank you for your understanding and continued trust. Sincerely, Infrastructure & Operations Team 🌐 Versión en Español Asunto: Resolución de Incidente – Anomalía de Capa 2 en el Centro de Datos CR1 (San Pedro) Estimados clientes: Hemos identificado la causa raíz de la anomalía en la red de Capa 2 que afectó la estabilidad de nuestra infraestructura en el Centro de Datos CR1 en San Pedro. El problema se originó en un equipo de distribución que generó inestabilidad en la red de conmutación. El equipo afectado ha sido aislado y la situación ha sido completamente resuelta. Nuestro equipo de Infraestructura continúa realizando un monitoreo activo para garantizar la estabilidad continua de la red. Lamentamos sinceramente cualquier interrupción en el servicio o inconveniente que esto haya podido causar. Agradecemos su comprensión y confianza. Atentamente, Equipo de Infraestructura y Operaciones https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:15:00 -0000 https://status.racknation.cr/incident/701637#8061473bb92994d2181f6a4854496b22f4d99cd973fbab5affcbf21fcc877075 Dear clients, We have identified a situation affecting the Distro or Tor devices servicing our Colocation Room 2. In order to stabilize the network, we have temporarily isolated Colocation Room 2 at CR1. Our Infrastructure Team is working diligently to restore connectivity to affected clients as quickly as possible. We will provide further updates shortly. ==================== Español ==================== Estimados clientes: Hemos detectado una situación que afecta a los dispositivos Distro o Tor que alimentan nuestra Sala de Colocación número 2. Para estabilizar la red, hemos aislado temporalmente la Sala de Colocación 2 en CR1. Nuestro equipo de Infraestructura está trabajando diligentemente para restablecer la conectividad a los clientes afectados lo antes posible. Compartiremos actualizaciones en cuanto sea posible. https://status.racknation.cr/incident/700237 Tue, 05 Aug 2025 10:00:00 -0000 https://status.racknation.cr/incident/700237#4951498b42d0f5128172fc83c33943c0501e37844390381bc35a7d20b7dece36 Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, August 5th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 5 de Agosto a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center