Incidents reported on status page for Racknation S.A. https://status.racknation.cr/ https://d1lppblt9t2x15.cloudfront.net/logos/ba69cc74ad8d126f5ddb8f8476e9bb00.png https://status.racknation.cr/ en https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:46:00 -0000 https://status.racknation.cr/incident/701637#d89c080d9dbf1322da2f4202fd9de98006593ec32f51e281b90b6a592395e916 📢 English Version Subject: Incident Resolution – Layer 2 Anomaly at CR1 Data Center (San Pedro) Dear Clients, We have identified the root cause of the Layer 2 network anomaly that affected the stability of our infrastructure in the CR1 Data Center in San Pedro. The issue was traced to a distribution switch that introduced instability within the switching fabric. The affected equipment has been isolated and the issue has now been fully resolved. Our Infrastructure Team continues to actively monitor the environment to ensure sustained network stability. We sincerely apologize for any service disruptions or inconveniences this may have caused. Thank you for your understanding and continued trust. Sincerely, Infrastructure & Operations Team 🌐 Versión en Español Asunto: Resolución de Incidente – Anomalía de Capa 2 en el Centro de Datos CR1 (San Pedro) Estimados clientes: Hemos identificado la causa raíz de la anomalía en la red de Capa 2 que afectó la estabilidad de nuestra infraestructura en el Centro de Datos CR1 en San Pedro. El problema se originó en un equipo de distribución que generó inestabilidad en la red de conmutación. El equipo afectado ha sido aislado y la situación ha sido completamente resuelta. Nuestro equipo de Infraestructura continúa realizando un monitoreo activo para garantizar la estabilidad continua de la red. Lamentamos sinceramente cualquier interrupción en el servicio o inconveniente que esto haya podido causar. Agradecemos su comprensión y confianza. Atentamente, Equipo de Infraestructura y Operaciones https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:15:00 -0000 https://status.racknation.cr/incident/701637#8061473bb92994d2181f6a4854496b22f4d99cd973fbab5affcbf21fcc877075 Dear clients, We have identified a situation affecting the Distro or Tor devices servicing our Colocation Room 2. In order to stabilize the network, we have temporarily isolated Colocation Room 2 at CR1. Our Infrastructure Team is working diligently to restore connectivity to affected clients as quickly as possible. We will provide further updates shortly. ==================== Español ==================== Estimados clientes: Hemos detectado una situación que afecta a los dispositivos Distro o Tor que alimentan nuestra Sala de Colocación número 2. Para estabilizar la red, hemos aislado temporalmente la Sala de Colocación 2 en CR1. Nuestro equipo de Infraestructura está trabajando diligentemente para restablecer la conectividad a los clientes afectados lo antes posible. Compartiremos actualizaciones en cuanto sea posible. https://status.racknation.cr/ Wed, 06 Aug 2025 19:42:42 +0000 https://status.racknation.cr/#7a0940a32a5675729029b7c020d49b77e838ef58ab0bc0d128a096afd8ae57bc Client & Billing System recovered https://status.racknation.cr/ Wed, 06 Aug 2025 19:41:36 +0000 https://status.racknation.cr/#7a0940a32a5675729029b7c020d49b77e838ef58ab0bc0d128a096afd8ae57bc Client & Billing System went down https://status.racknation.cr/ Tue, 05 Aug 2025 10:28:46 +0000 https://status.racknation.cr/#da9a1332d08ec53c74529dadbee828b7c6665017b7dfb59ab71ed92a49b17afd Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Tue, 05 Aug 2025 10:24:33 +0000 https://status.racknation.cr/#da9a1332d08ec53c74529dadbee828b7c6665017b7dfb59ab71ed92a49b17afd Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/incident/700237 Tue, 05 Aug 2025 10:20:00 +0000 https://status.racknation.cr/incident/700237#d6b1c65f83d755b96c40f3145dd5d37fb61bd1a7e9705f123b8c1ceaeecb98d4 Maintenance completed https://status.racknation.cr/ Tue, 05 Aug 2025 10:15:09 +0000 https://status.racknation.cr/#3b9026567e68790466e9d17041b2490a6a3b29612a3870d69182cffe79ca4608 Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Tue, 05 Aug 2025 10:11:49 +0000 https://status.racknation.cr/#3b9026567e68790466e9d17041b2490a6a3b29612a3870d69182cffe79ca4608 Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/ Tue, 05 Aug 2025 10:02:31 +0000 https://status.racknation.cr/#d9b0e4356c01b49f0ffd82e07682c37c1fa6abcfecf148a215f7beeac6738a19 Edge Routing CR2 DataCenter (Curridabat) recovered https://status.racknation.cr/ Tue, 05 Aug 2025 10:02:20 +0000 https://status.racknation.cr/#d9b0e4356c01b49f0ffd82e07682c37c1fa6abcfecf148a215f7beeac6738a19 Edge Routing CR2 DataCenter (Curridabat) went down https://status.racknation.cr/incident/700237 Tue, 05 Aug 2025 10:00:00 -0000 https://status.racknation.cr/incident/700237#4951498b42d0f5128172fc83c33943c0501e37844390381bc35a7d20b7dece36 Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, August 5th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 5 de Agosto a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/ Tue, 29 Jul 2025 06:32:26 +0000 https://status.racknation.cr/#6ab35e736bd2fdc378095e649c7c2e3a31680bae7933946f851849da6b0dc104 Client & Billing System recovered https://status.racknation.cr/ Tue, 29 Jul 2025 06:28:17 +0000 https://status.racknation.cr/#6ab35e736bd2fdc378095e649c7c2e3a31680bae7933946f851849da6b0dc104 Client & Billing System went down https://status.racknation.cr/ Thu, 12 Jun 2025 03:11:17 +0000 https://status.racknation.cr/#d9e2244ecae9372c2f41fa3d6c043f6b4d09d9c7c06e32a8759e9ed68d3b8983 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 12 Jun 2025 03:10:09 +0000 https://status.racknation.cr/#d9e2244ecae9372c2f41fa3d6c043f6b4d09d9c7c06e32a8759e9ed68d3b8983 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Wed, 11 Jun 2025 23:35:19 +0000 https://status.racknation.cr/#5b1e12ad1ce47c798ed5b4f9b0b58ec7b5668a14e20dbc0734021c7facaf2b0d Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Wed, 11 Jun 2025 23:34:17 +0000 https://status.racknation.cr/#5b1e12ad1ce47c798ed5b4f9b0b58ec7b5668a14e20dbc0734021c7facaf2b0d Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Wed, 11 Jun 2025 02:49:31 +0000 https://status.racknation.cr/#7e0f62cb6544c5173d1ac968029467b52bd1c5a1e3a535aa565e8f0e2326939e Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Wed, 11 Jun 2025 02:47:54 +0000 https://status.racknation.cr/#7e0f62cb6544c5173d1ac968029467b52bd1c5a1e3a535aa565e8f0e2326939e Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Sun, 08 Jun 2025 11:16:34 +0000 https://status.racknation.cr/#db9100673a9cfa13d4eb3ef6d046012d0f34e577294b02f1f06b2d589c8ecb72 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Sun, 08 Jun 2025 11:15:33 +0000 https://status.racknation.cr/#db9100673a9cfa13d4eb3ef6d046012d0f34e577294b02f1f06b2d589c8ecb72 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Fri, 30 May 2025 07:13:27 +0000 https://status.racknation.cr/#d4ee282a4718e8531637a9576338284e7f00ec2b4c9dcc6e8a14f3e602c4773a Client & Billing System recovered https://status.racknation.cr/ Fri, 30 May 2025 07:07:14 +0000 https://status.racknation.cr/#d4ee282a4718e8531637a9576338284e7f00ec2b4c9dcc6e8a14f3e602c4773a Client & Billing System went down