Incidents reported on status page for Racknation S.A. https://status.racknation.cr/ https://d1lppblt9t2x15.cloudfront.net/logos/ba69cc74ad8d126f5ddb8f8476e9bb00.png https://status.racknation.cr/ en https://status.racknation.cr/ Thu, 15 Jan 2026 19:56:30 +0000 https://status.racknation.cr/#de0529dd21e79b611d0e64ff8e801c9213ac335d16a4bc9b3e5523d59daca873 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 15 Jan 2026 19:48:42 +0000 https://status.racknation.cr/#de0529dd21e79b611d0e64ff8e801c9213ac335d16a4bc9b3e5523d59daca873 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 15 Jan 2026 19:44:30 +0000 https://status.racknation.cr/#782274158250684b51494eb862d09cc9286bb5733f1ecce854f5be28bddc26c9 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 15 Jan 2026 19:42:36 +0000 https://status.racknation.cr/#782274158250684b51494eb862d09cc9286bb5733f1ecce854f5be28bddc26c9 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Fri, 09 Jan 2026 16:39:41 +0000 https://status.racknation.cr/#77d6959b5d7f05f4597982a31d4917d25290c6efbf63a20b2c57cef43c4ec704 Client & Billing System recovered https://status.racknation.cr/ Fri, 09 Jan 2026 16:39:20 +0000 https://status.racknation.cr/#77d6959b5d7f05f4597982a31d4917d25290c6efbf63a20b2c57cef43c4ec704 Client & Billing System went down https://status.racknation.cr/ Mon, 05 Jan 2026 19:23:33 +0000 https://status.racknation.cr/#5d7287f5109715db817b857e04157293e85f91531c46c88721bf11349f111ef1 Client & Billing System recovered https://status.racknation.cr/ Mon, 05 Jan 2026 19:23:15 +0000 https://status.racknation.cr/#5d7287f5109715db817b857e04157293e85f91531c46c88721bf11349f111ef1 Client & Billing System went down https://status.racknation.cr/ Thu, 20 Nov 2025 19:52:35 +0000 https://status.racknation.cr/#21a9b2c8690e81b20e602ee8053d4fa4e0d2f686eea0c6d60db48daded662d8b Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 19:49:16 +0000 https://status.racknation.cr/#21a9b2c8690e81b20e602ee8053d4fa4e0d2f686eea0c6d60db48daded662d8b Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 20 Nov 2025 19:44:32 +0000 https://status.racknation.cr/#dd148b44679b2a1542eecbb31621952781fb2a43ecba4ca28ce9a9ad099bb9e5 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 19:40:33 +0000 https://status.racknation.cr/#dd148b44679b2a1542eecbb31621952781fb2a43ecba4ca28ce9a9ad099bb9e5 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 20 Nov 2025 19:29:18 +0000 https://status.racknation.cr/#0a195850306a22f133c464fa68c5319f7ed77eca3cfdce11da7f935c364405c2 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 19:25:18 +0000 https://status.racknation.cr/#0a195850306a22f133c464fa68c5319f7ed77eca3cfdce11da7f935c364405c2 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 20 Nov 2025 19:15:17 +0000 https://status.racknation.cr/#e952b0738ec8f18d0dd74bc3d32cfcba1338c272cdd35b5760f9019f5689af89 Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 19:05:14 +0000 https://status.racknation.cr/#e952b0738ec8f18d0dd74bc3d32cfcba1338c272cdd35b5760f9019f5689af89 Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 20 Nov 2025 18:59:15 +0000 https://status.racknation.cr/#25eabc164fac29cee9a335010ec8f77f1bf0100053fa4017ad2e91b3c478de1f Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 18:41:34 +0000 https://status.racknation.cr/#25eabc164fac29cee9a335010ec8f77f1bf0100053fa4017ad2e91b3c478de1f Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/ Thu, 20 Nov 2025 18:27:18 +0000 https://status.racknation.cr/#44e895e3aeb816c9257d96e815028958b489a6d8ccc3c27de9b6b35d2307571c Racknation Main Website ( https://www.racknation.cr ) recovered https://status.racknation.cr/ Thu, 20 Nov 2025 18:09:16 +0000 https://status.racknation.cr/#44e895e3aeb816c9257d96e815028958b489a6d8ccc3c27de9b6b35d2307571c Racknation Main Website ( https://www.racknation.cr ) went down https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:20:23 -0000 https://status.racknation.cr/incident/721068#6f37ca17b3177e003634157706ac6121d14325cbdefac9f62589e2bfd48a8167 Maintenance completed https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/721068 Tue, 09 Sep 2025 10:00:23 -0000 https://status.racknation.cr/incident/721068#04c8fbeb405377b5b62135542c5eb9d24df00587b8120ab878e2f8113753386d Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, September 9th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 9 de septiembre a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:46:00 -0000 https://status.racknation.cr/incident/701637#d89c080d9dbf1322da2f4202fd9de98006593ec32f51e281b90b6a592395e916 📢 English Version Subject: Incident Resolution – Layer 2 Anomaly at CR1 Data Center (San Pedro) Dear Clients, We have identified the root cause of the Layer 2 network anomaly that affected the stability of our infrastructure in the CR1 Data Center in San Pedro. The issue was traced to a distribution switch that introduced instability within the switching fabric. The affected equipment has been isolated and the issue has now been fully resolved. Our Infrastructure Team continues to actively monitor the environment to ensure sustained network stability. We sincerely apologize for any service disruptions or inconveniences this may have caused. Thank you for your understanding and continued trust. Sincerely, Infrastructure & Operations Team 🌐 Versión en Español Asunto: Resolución de Incidente – Anomalía de Capa 2 en el Centro de Datos CR1 (San Pedro) Estimados clientes: Hemos identificado la causa raíz de la anomalía en la red de Capa 2 que afectó la estabilidad de nuestra infraestructura en el Centro de Datos CR1 en San Pedro. El problema se originó en un equipo de distribución que generó inestabilidad en la red de conmutación. El equipo afectado ha sido aislado y la situación ha sido completamente resuelta. Nuestro equipo de Infraestructura continúa realizando un monitoreo activo para garantizar la estabilidad continua de la red. Lamentamos sinceramente cualquier interrupción en el servicio o inconveniente que esto haya podido causar. Agradecemos su comprensión y confianza. Atentamente, Equipo de Infraestructura y Operaciones https://status.racknation.cr/incident/701637 Wed, 06 Aug 2025 20:15:00 -0000 https://status.racknation.cr/incident/701637#8061473bb92994d2181f6a4854496b22f4d99cd973fbab5affcbf21fcc877075 Dear clients, We have identified a situation affecting the Distro or Tor devices servicing our Colocation Room 2. In order to stabilize the network, we have temporarily isolated Colocation Room 2 at CR1. Our Infrastructure Team is working diligently to restore connectivity to affected clients as quickly as possible. We will provide further updates shortly. ==================== Español ==================== Estimados clientes: Hemos detectado una situación que afecta a los dispositivos Distro o Tor que alimentan nuestra Sala de Colocación número 2. Para estabilizar la red, hemos aislado temporalmente la Sala de Colocación 2 en CR1. Nuestro equipo de Infraestructura está trabajando diligentemente para restablecer la conectividad a los clientes afectados lo antes posible. Compartiremos actualizaciones en cuanto sea posible. https://status.racknation.cr/incident/700237 Tue, 05 Aug 2025 10:20:00 -0000 https://status.racknation.cr/incident/700237#d6b1c65f83d755b96c40f3145dd5d37fb61bd1a7e9705f123b8c1ceaeecb98d4 Maintenance completed https://status.racknation.cr/incident/700237 Tue, 05 Aug 2025 10:00:00 -0000 https://status.racknation.cr/incident/700237#4951498b42d0f5128172fc83c33943c0501e37844390381bc35a7d20b7dece36 Dear customers, As part of our ongoing efforts to enhance our infrastructure and ensure high-capacity and reliable services, we have scheduled a maintenance window on Tuesday, August 5th at 4:00 a.m. (local time). During this maintenance, we will be performing a Edge router replacement, incorporating new line cards that support 40 and 100 Gbps interfaces, which will allow us to: • Increase our Internet bandwidth capacity. • Optimize internal connectivity to our aggregation switches. • Prepare our infrastructure for future high-performance requirements. Service Impact: A short service interruption is expected, with individual downtimes not exceeding 2 minutes during the convergence of the new interfaces. The maintenance window will take place between 4:00 a.m. and 4:20 a.m. We appreciate your understanding and support as we carry out these improvements to deliver a more robust service with higher capacity. For any questions or additional information, please contact our support team. Sincerely, Infrastructure Team RackNation Data Center =================== SPANISH VERSION =================== Estimados clientes, Como parte de nuestro compromiso continuo por mejorar la infraestructura y garantizar un servicio de alta capacidad y confiabilidad, hemos programado una ventana de mantenimiento el próximo martes 5 de Agosto a las 4:00 a.m. (hora local). Durante esta intervención se realizará el cambio del router de Edge del centro de datos, incorporando nuevas tarjetas de red (line cards) con soporte para interfaces de 40 y 100 Gbps, lo que permitirá: • Incrementar nuestra capacidad de ancho de banda hacia Internet. • Optimizar la conectividad interna hacia nuestros switches de agregación. • Preparar nuestra infraestructura para futuras demandas de alto rendimiento. Impacto en el servicio: Se espera una interrupción breve del servicio, con afectaciones no mayores a 2 minutos por evento, mientras se estabiliza la convergencia de las nuevas interfaces. La ventana de impacto será únicamente entre las 4:00 a.m. y las 4:20 a.m. Agradecemos de antemano su comprensión y apoyo en esta mejora que nos permitirá ofrecer un servicio más robusto y con mayores capacidades. Para cualquier consulta adicional, nuestro equipo de soporte estará a su disposición. Atentamente, Equipo de Infraestructura RackNation Data Center